ABOUT GATESTONE
Built to operate. Ready to evolve.
Gatestone is an executive-owned managed services partner powered by 5,000 passionate people. Business operations, technology and human expertise come together to help enterprises deliver better experiences, strengthen performance and move forward with confidence.
5,000
Passionate people
1926
A heritage of service and operational expertise
17
Global service delivery sites
Executive ownership. Long-term commitment.
Executive-owned and privately held, Gatestone pairs direct access to senior leaders with long-term commitment. Decisions stay close to delivery, and partnerships evolve with the business.
THE MANAGED SERVICES MODEL
Design. Operate. Advance.
Shape the service
Design the people, processes and technology around clear business outcomes.
Run with accountability
Manage daily delivery through clear ownership, service governance and performance reporting.
Improve continuously
Use insight, coaching and automation to strengthen performance as needs change.
CONNECTED CAPABILITIES
Connected expertise. One partner.
Operations, technology and human expertise come together in one managed services relationship.
01 / EXPERIENCE
Customer experience
Customer care, technical support and service desks built around the experience people need.
02 / DIGITAL
Digital, data and AI
Strategy, integration and intelligent automation that bring AI into everyday operations.
03 / TECHNOLOGY
Managed technology
Managed IT, specialist talent and ongoing optimization for the systems behind performance.
04 / BUSINESS OPERATIONS
Business operations
Revenue, receivables, fraud support and back-office services delivered with discipline and care.
THE PEOPLE BEHIND PERFORMANCE
5,000 passionate people. One shared commitment.
Expertise, empathy and judgment make the difference. Gatestone invests in people through coaching, continuous learning and technology that helps them do their best work.
SECURITY & ASSURANCE
Trust is built into the operation.
Physical safeguards, cybersecurity controls, business continuity and recurring employee training support the protection of sensitive information. Independent assurance, recognized standards and clear operating controls form part of Gatestone’s approach to secure service delivery.
SOC
Independent assurance
SOC 2
Controls assurance
ISO/IEC 27001
Information security management
ISO/IEC 27002
Security control guidance
ISO/IEC 27017
Cloud security controls
ISO/IEC 27018
Cloud privacy protection
PCI DSS Level 1
Payment security
PII protection
Personal information safeguards
Controlled access and secure facilities
Badge-controlled access, security personnel and monitored facilities help protect people, equipment and sensitive information throughout the working environment.
Protection across systems and data
Network security, encryption and regular vulnerability assessments support the confidentiality and integrity of information in transit and at rest.
Continuity designed into delivery
Business continuity and disaster recovery planning, supported by redundant connectivity, help sustain service through disruption and changing operating conditions.
A culture of security awareness
Recurring cybersecurity training reinforces the practical habits that protect information. Security remains part of how people work, make decisions and manage risk.
Global reach. Local understanding.
A global delivery network connects local expertise with shared operating standards. Teams across North America, Latin America, Europe, North Africa and Asia support enterprise programs through a coordinated service model.
Gatestone’s delivery footprint spans Canada, the United States, Belize, Brazil, Colombia, Ireland, Morocco and the Philippines. Location, language, skills and business needs inform how each program is delivered.
Montreal
Toronto
Belize City
Manila
Rabat
Omaha
Fredericksburg
Joinville
